Privacy Policy

Effective Date: 07/09/2025

1. Introduction

Welcome to Carpet Cleaning MCR (“we”, “us”, “our”). Your privacy and the protection of your personal data are extremely important to us. This policy explains how we collect, use, process, and safeguard your information when you visit our website or contact us for services. We adhere fully to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Carpet Cleaning MCR acts as the data controller, responsible for your personal data.

3. What Personal Data We Collect

  • Identity & Contact Data: Your name, email, phone number, and address provided when requesting quotes or booking services.

  • Service Details: Information about your property, cleaning requirements, and appointment details.

  • Technical & Usage Data: Your IP address, browser type, pages visited, and session duration—captured via cookies and analytics tools.

  • Communications: Any messages or emails exchanged between you and us.

4. Why We Use Your Data

We use your information to:

  • Provide personalized quotes, schedule appointments, and deliver cleaning services.

  • Communicate updates about your service or respond to your inquiries.

  • Improve our service offering, website usability, and customer experience.

  • Fulfill legal or regulatory obligations or prevent fraud or abuse.

5. Legal Basis for Processing

Our lawful basis for processing personal data includes:

  • Contractual Requirement: To deliver services you’ve requested.

  • Legitimate Interests: For business improvement, fraud prevention, and internal administration.

  • Legal Obligation: Where mandated by law.

  • Consent: Specifically if you provide consent for marketing or other purposes.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share it with:

  • Trusted third-party service providers who help with service delivery (e.g., scheduling, payment processing).

  • Regulatory or law enforcement agencies where required.

  • Any party in the event of a legal obligation (like compliance with a court order).

7. How Long We Keep Your Data

Your personal data is retained only for as long as necessary to provide the service or to comply with legal obligations. Afterwards, it is securely deleted or anonymized.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request erasure of your personal data (“right to be forgotten”).

  • Object to or restrict how we process your data.

  • Request data portability in a structured, machine-readable format.

  • Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us.

9. Data Security

We employ appropriate technical and organizational measures to guard your data against unauthorized or unlawful processing, loss, or destruction.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. Policy Updates

We reserve the right to update this Privacy Policy as needed. Any changes will be posted here with a revised “Effective Date.”